A method of administering the delivery of health care services comprises identifying a plurality of patient-centric tasks which form at least a portion of a health care delivery process, classifying the tasks as physical and/or virtual tasks, and mapping a patient-centric workflow which incorporates the tasks. In certain embodiments physician-performed and nonphysician-performed tasks are further identified, as are tasks which require the physical presence of both patient and physician or nonphysician at particular locations at particular times. Automated means for facilitating performance of the tasks may also be provided. The method may be applied to an existing health care delivery process, used in the modification of an existing process, or used in the design of a new process.