Invention Grant
- Patent Title: Systems and methods for automatic scheduling of a workforce
- Patent Title (中): 自动安排员工队伍的系统和方法
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Application No.: US12686213Application Date: 2010-01-12
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Publication No.: US08463638B2Publication Date: 2013-06-11
- Inventor: Edward Hamilton , Jason Fama , Mike Bourke
- Applicant: Edward Hamilton , Jason Fama , Mike Bourke
- Applicant Address: US NY Melville
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US NY Melville
- Agency: Andrus, Sceales, Starke & Sawall, LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00

Abstract:
Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, a method of workforce scheduling to handle an expected workload comprises, in an instruction execution system, receiving a first workforce schedule describing existing assignments of a plurality of workers to a plurality of shifts, each of the shifts being associated with a time range and a day; in response to a variance in the expected workload, selecting a modification to the first workforce schedule required to handle the variance in the expected workload during the day; and producing a second workforce schedule that modifies the length of at least one of the plurality of shifts to accommodate the modification to the first workforce schedule.
Public/Granted literature
- US20100114645A1 SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE Public/Granted day:2010-05-06
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