Various embodiments facilitate the management of receiving device health. One embodiment provides a receiving device health manager that identifies receiving devices having degraded operational states, based on operational state data received from those receiving devices. The receiving device health manager may further determine and initiate corrective actions with respect to the identified receiving devices, based on information about customers associated with the receiving devices and/or about the receiving devices themselves. In one embodiment, a corrective action may include a customer service contact to schedule a receiving device repair visit by a technician. This abstract is provided to comply with rules requiring an abstract, and it is submitted with the intention that it will not be used to interpret or limit the scope or meaning of the claims.