Invention Grant
- Patent Title: Method and system for routing text based interactions
- Patent Title (中): 用于路由文本交互的方法和系统
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Application No.: US12840777Application Date: 2010-07-21
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Publication No.: US08473624B2Publication Date: 2013-06-25
- Inventor: Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
- Applicant: Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
- Applicant Address: IL Raanana
- Assignee: Nice Systems Ltd.
- Current Assignee: Nice Systems Ltd.
- Current Assignee Address: IL Raanana
- Agency: Pearl Cohen Zedek Latzer, LLP
- Main IPC: G06F15/16
- IPC: G06F15/16
Abstract:
Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
Public/Granted literature
- US20120020473A1 METHOD AND SYSTEM FOR ROUTING TEXT BASED INTERACTIONS Public/Granted day:2012-01-26
Information query
