Invention Grant
- Patent Title: Location based call routing to subject matter specialist
- Patent Title (中): 基于位置的呼叫路由到主题专家
-
Application No.: US13208589Application Date: 2011-08-12
-
Publication No.: US08478278B1Publication Date: 2013-07-02
- Inventor: Sean M. Scott
- Applicant: Sean M. Scott
- Applicant Address: US NV Reno
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US NV Reno
- Agency: Thomas|Horstemeyer, LLP
- Main IPC: H04W40/00
- IPC: H04W40/00

Abstract:
Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is obtained from a computing device. The call request pertains to a topic and includes a current location of the computing device. A topic specialist for the topic is identified based at least in part upon the current location of the computing device. The call request is completed by establishing a call between the computing device and a computing device used by the topic specialist.
Information query