In accordance with one or more embodiments, a method of operating an insurance claim management system provides for receiving, in a claim reporting system, information related to a report of a injury claim, the information being provided by an insurance medical liaison located at a location at which the injured worker's injury has been evaluated. The information may also be indicative of an evaluation, by the insurance medical liaison, of at least one of a work-related injury and an injured worker. The method further provides for establishing a record in the claim reporting system for the claim based at least in part on the information received from the insurance medical liaison.