A deployed communications network, providing voice, video and data, has millions of devices on the network including customer premises equipment (CPE), such as set top boxes and residential gateways. The present invention relates to the use of scaling techniques for minimizing the cost of hardware yet provide a monitoring solution for large networks. CPE's are grouped into groups according to geographical location and/or quality of operation, and the frequency and order of data collection is based on a hierarchical, round-robin structure of the CPE groups and the status of each CPE.