Some embodiments of the present invention provide a system that manages process flows based on user behavior. During operation, at least one available user input selection in a first process flow is designated as being associated with an optional process flow segment. Next, at least one input that has been designated as an available user input selection is received from a user, and information associated with that input is stored in a data set. The data set is then analyzed to determine whether local criteria associated with the optional process flow segment has been satisfied. If so, the optional process flow segment is scheduled to be performed.