Invention Grant
US08494149B2 Monitoring device, evaluation data selecting device, agent evaluation device, agent evaluation system, and program
有权
监控设备，评估数据选择装置，代理评估装置，代理评估系统和程序
- Patent Title: Monitoring device, evaluation data selecting device, agent evaluation device, agent evaluation system, and program
- Patent Title (中): 监控设备，评估数据选择装置，代理评估装置，代理评估系统和程序
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Application No.: US12096698Application Date: 2007-01-30
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Publication No.: US08494149B2Publication Date: 2013-07-23
- Inventor: Noriko Watanabe , Shinichiro Kamei , Kaichiro Hatazaki , Shinichi Ando , Takahiro Okonogi , Hiroto Teranishi
- Applicant: Noriko Watanabe , Shinichiro Kamei , Kaichiro Hatazaki , Shinichi Ando , Takahiro Okonogi , Hiroto Teranishi
- Applicant Address: JP Tokyo
- Assignee: NEC Corporation
- Current Assignee: NEC Corporation
- Current Assignee Address: JP Tokyo
- Priority: JP2006-029691 20060207
- International Application: PCT/JP2007/051521 WO 20070130
- International Announcement: WO2007/091453 WO 20070816
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M1/64
Abstract:
It is possible to efficiently evaluate utterance while ensuring the effectiveness of the result of the evaluation. A selection unit 4 selects recognition data, which is used in agent evaluation from a data storage unit 7, from recognition data generated by a voice recognition unit 6 on the basis of voice data of utterance by applying a selection operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2 through an evaluation viewpoint management unit 3. An evaluation unit 5 displays recognition data and plays the voice data by an evaluation viewpoint management unit 3 by applying an output operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2.
Public/Granted literature
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