Invention Grant
- Patent Title: Customer support using managed real-time communities
- Patent Title (中): 客户支持使用受管理的实时社区
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Application No.: US11455440Application Date: 2006-06-19
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Publication No.: US08498402B2Publication Date: 2013-07-30
- Inventor: Prabhuram Mohan
- Applicant: Prabhuram Mohan
- Applicant Address: US MA Chelmsford
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US MA Chelmsford
- Agency: Husch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method and apparatus are described for routing a call received by an organization. The method includes the steps of determining a subject matter of the received call, routing the call to an agent of the organization when a agent of the organization is available to handle the subject matter of the call and routing the call to a client of the organization when an agent of the organization is not available.
Public/Granted literature
- US20070291737A1 Customer support using managed real-time communities Public/Granted day:2007-12-20
Information query
