A method is provided to that allows for the broadcast the status of a self-service dispensing device that a user is likely or scheduled to visit. A diagnostic program may be installed on a self-service dispensing device and/or a central server. The diagnostic program monitors the health and status of the self-service dispensing device. If a problem is detected by the diagnostic program, the self-service dispensing device or the central server proactively contacts likely visitors to the device as well as creates a service call to support personnel in order to have the problem repaired.