An image forming apparatus includes a determination unit configured to determine an abnormal state of the image forming apparatus, a storage unit configured to store information indicating a state of the image forming apparatus, and a plurality of output units configured to output the stored information by different output methods. The image forming apparatus also includes a display unit configured to display information regarding each of the plurality of output units, and a selection unit configured to select an output unit designated by a user using the displayed information. The image forming apparatus outputs the stored information using the selected output unit.