Invention Grant
- Patent Title: Single workflow for colloborative network routing over heteogeneous system
- Patent Title (中): 用于混合网络路由的单一工作流
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Application No.: US12114396Application Date: 2008-05-02
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Publication No.: US08503661B2Publication Date: 2013-08-06
- Inventor: James Barnett , Michael Ely
- Applicant: James Barnett , Michael Ely
- Applicant Address: US MA Westford
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US MA Westford
- Agency: Hutsch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00

Abstract:
A method and apparatus are provided for handling contact requests among a plurality of dissimilar automatic contact distributors. The method includes the steps of providing a plurality of workflows scripts, translating each of the plurality of workflows scripts into a respective native language of each of the plurality of dissimilar automatic contact distributors. The method further includes the steps of tendering a request for a contact to the plurality of dissimilar automatic contact distributors, selecting a automatic contact distributor of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response from at least some of the plurality of dissimilar automatic contact distributors and transferring the contact to the selected automatic contact distributor.
Public/Granted literature
- US20090274291A1 Single Workflow For Colloborative Network Routing Over Heteogeneous System Public/Granted day:2009-11-05
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