An administrator of an enterprise can recover a user secure storage device in conjunction with a third-party service without the administrator knowing a user secure storage device password. The administrator secure storage device is communicatively coupled with a host computer. A user secure storage device is communicatively coupled with a host computer. The administrator secure storage device is authenticated to the third-party service. One or more decryptions are performed on an encrypted portion of data with an enterprise private key and a shared administrator private key to produce information associated with the user secure storage device password. The administrator is logged into the user secure storage device using the information associated with the user secure storage device password without the administrator knowing the user secure storage device password.