Invention Grant
- Patent Title: System for customer relationship management using wireless communication
- Patent Title (中): 使用无线通信进行客户关系管理的系统
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Application No.: US13597456Application Date: 2012-08-29
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Publication No.: US08509744B2Publication Date: 2013-08-13
- Inventor: John Joseph Brennan , Warner Hardwick Siebert , Michael Christopher Cerrone , John Rider Williams
- Applicant: John Joseph Brennan , Warner Hardwick Siebert , Michael Christopher Cerrone , John Rider Williams
- Applicant Address: US NY Brooklyn
- Assignee: Buzz Table
- Current Assignee: Buzz Table
- Current Assignee Address: US NY Brooklyn
- Agent Louis S. Horvath
- Main IPC: H04M1/725
- IPC: H04M1/725

Abstract:
A method for establishing wireless communication between a service vendor and a customer accepts entry of a wireless address for a customer communications device and stores the address in a waiting list. Entry of the address is confirmed by transmitting a first wireless message to the customer communications device that displays a hypertext link to a network address. The customer communications device is classified according to information received with the customer selection. A network applications storage location is identified according to the classification. A second wireless message is transmitted to the customer communications device, including a first set of instructions that display a download prompt. The method transmits, to the customer communications device, a second set of programmed instructions associated with the service vendor that generates and displays a user-actuable link for obtaining information that relates to the service vendor on the customer communications device.
Public/Granted literature
- US20130053004A1 SYSTEM FOR CUSTOMER RELATIONSHIP MANAGEMENT USING WIRELESS COMMUNICATION Public/Granted day:2013-02-28
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