Invention Grant
- Patent Title: Synchronized voice signature
- Patent Title (中): 同步语音签名
-
Application No.: US11925535Application Date: 2007-10-26
-
Publication No.: US08510116B1Publication Date: 2013-08-13
- Inventor: Curt Wayne Moy , Sakina Hassonjee , Amy Irene Forsythe , Linda Giessel King , Sarah Brooke Severson
- Applicant: Curt Wayne Moy , Sakina Hassonjee , Amy Irene Forsythe , Linda Giessel King , Sarah Brooke Severson
- Applicant Address: US TX San Antonio
- Assignee: United Services Automobile Association (USAA)
- Current Assignee: United Services Automobile Association (USAA)
- Current Assignee Address: US TX San Antonio
- Agency: Brooks, Cameron & Huebsch, PLLC
- Main IPC: G10L15/00
- IPC: G10L15/00

Abstract:
Methods and systems are disclosed for capturing consumer voice signatures. The methods and systems synchronize voice signatures with display of the terms and conditions of a transaction to the consumer in real time during a phone conversation. In one implementation, mobile devices with text display capability may be used to display the terms/conditions of the transaction while the consumer is talking to a customer service representative or an interactive voice response system. The terms/conditions may be displayed as a scrollable document on the mobile device to which the consumer may then agree during the phone conversation. The consumer may then “voice sign” by reading the displayed terms/conditions, or some portion thereof, during the phone conversation to manifest his/her knowing consent. Such an arrangement helps promotes the use of voice signatures by consumers in a manner that complies with the requirements of the federal E-Sign Act.
Information query