Invention Grant
- Patent Title: Method and apparatus for cell-based workforce scheduling
- Patent Title (中): 用于基于单元的人力调度的方法和装置
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Application No.: US13278519Application Date: 2011-10-21
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Publication No.: US08510144B1Publication Date: 2013-08-13
- Inventor: Edward Hamilton
- Applicant: Edward Hamilton
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Andrus, Sceales, Starke & Sawall, LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00

Abstract:
A method for workforce scheduling by a computer system is provided. The method includes receiving a first workforce schedule describing initial assignments of a plurality of workers to a plurality of shifts, each shift comprising one or more work activities, each work activity comprising an activity and a time interval, and storing the first workforce schedule in a memory. The method also includes receiving a cell size associated with each activity, and determining a quantity of workers in each work activity associated with each activity in the first workforce schedule. The method further includes determining cell size violations by dividing the quantity of workers assigned to each work activity by the cell size for the activity associated with the work activity. The method also includes modifying the first workforce schedule to minimize cell size violations, resulting in a second workforce schedule, and storing the second workforce schedule in the memory.
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