Invention Grant
- Patent Title: Methods and systems for managing telecommunications
- Patent Title (中): 管理电信的方法和系统
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Application No.: US13614532Application Date: 2012-09-13
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Publication No.: US08526582B1Publication Date: 2013-09-03
- Inventor: Leland W. Kirchhoff , David S. Trandal , David F. Hofstatter
- Applicant: Leland W. Kirchhoff , David S. Trandal , David F. Hofstatter
- Applicant Address: US CA Santa Barbara
- Assignee: Callwave Communications, LLC
- Current Assignee: Callwave Communications, LLC
- Current Assignee Address: US CA Santa Barbara
- Agency: Knobbe, Martens, Olson & Bear LLP
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
Methods and systems for call processing are described. A call from a caller intended for a first party is received at a call processing system, which stores call signaling information associated with the call. A greeting is played to the caller, and a voice communication is received and recorded. At least a first portion of the voice communication is transmitted in substantially real time to a terminal associated with the first person. At least a portion of the voice communication is converted to text and the text is stored and transmitted to a terminal associated with the first party. When a search query is received from the first party, the system searches the data store to determine if there is matching call having related matching call information. If there is a matching call, related information may be provided to the first party.
Information query