Invention Grant
- Patent Title: Problem record signature generation, classification and search in problem determination
- Patent Title (中): 问题记录签名生成，问题确定中的分类和搜索
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Application No.: US12880794Application Date: 2010-09-13
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Publication No.: US08527811B2Publication Date: 2013-09-03
- Inventor: Allen M. Gilbert , Laura Z. Luan , Daniela Rosu , Christopher Ward
- Applicant: Allen M. Gilbert , Laura Z. Luan , Daniela Rosu , Christopher Ward
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: F. Chau & Associates, LLC
- Agent Louis J. Percello
- Main IPC: G06F11/00
- IPC: G06F11/00
Abstract:
A method for problem determination and resolution in an information technology (IT) system includes receiving a problem ticket, searching a database for a plurality of problem features based on data included in the problem ticket, extracting the plurality of problem features from the database, and generating a problem signature corresponding to the problem ticket, wherein the problem signature comprises at least one non-textual feature extracted from the plurality of problem features.
Public/Granted literature
- US20120066547A1 Problem Record Signature Generation, Classification and Search in Problem Determination Public/Granted day:2012-03-15
Information query
