Invention Grant
- Patent Title: Identifying caller preferences based on voice print analysis
- Patent Title (中): 基于语音打印分析识别呼叫者偏好
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Application No.: US13552245Application Date: 2012-07-18
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Publication No.: US08532268B2Publication Date: 2013-09-10
- Inventor: Peeyush Jaiswal , Naveen Narayan
- Applicant: Peeyush Jaiswal , Naveen Narayan
- Applicant Address: US OH Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US OH Armonk
- Agency: Yudell Isidore Ng Russell PLLC
- Main IPC: H04M1/64
- IPC: H04M1/64
Abstract:
A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This analysis provides a basis for generating a caller profile that describes caller preferences of the caller. Based on the analysis of the prosody of the caller's voice and the generated caller profile, the call is directed to a particular call recipient.
Public/Granted literature
- US20120288068A1 Identifying Caller Preferences Based On Voice Print Analysis Public/Granted day:2012-11-15
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