A system that incorporates teachings of the present disclosure may operate according to, for example, a method involving recording audio feedback from a plurality of subscribers commenting on media content supplied by a media communication system on at least one of a plurality of media channels, detecting one or more trigger words in the recorded audio feedback having an association with a disruption of one or more media services supplied by the media communication system, selecting one or more network elements of the media communication system in at least one transmission path that supplies media services to one or more of the plurality of subscribers that supplied audio feedback matching the one or more trigger words, and directing the selected one or more network elements to record media content on one or more media channels selected from the plurality of media channels. Other embodiments are disclosed.