Invention Grant
US08543406B2 Method and system for communicating with an interactive voice response (IVR) system 有权
与交互式语音应答(IVR)系统通信的方法和系统

Method and system for communicating with an interactive voice response (IVR) system
Abstract:
Disclosed is a method and system for interacting with an IVR system. In one aspect, a computing device receives a user request to connect to an IVR system to perform an action. A request for information (e.g., a request to select from a plurality of menu options) is obtained from the IVR system. In response to the request, the computing device automatically supplies an answer to the request for information to the IVR system. In one embodiment, the answer is a dual-tone multi-frequency (DTMF) signal. The obtaining and supplying steps are repeated until the action has been performed.
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