Invention Grant
US08543406B2 Method and system for communicating with an interactive voice response (IVR) system
有权
与交互式语音应答(IVR)系统通信的方法和系统
- Patent Title: Method and system for communicating with an interactive voice response (IVR) system
- Patent Title (中): 与交互式语音应答(IVR)系统通信的方法和系统
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Application No.: US12357645Application Date: 2009-01-22
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Publication No.: US08543406B2Publication Date: 2013-09-24
- Inventor: Su-Lin Wu , Kostas Tsioutsiouliklis , Arkady Borkovsky
- Applicant: Su-Lin Wu , Kostas Tsioutsiouliklis , Arkady Borkovsky
- Applicant Address: US CA Sunnyvale
- Assignee: Yahoo! Inc.
- Current Assignee: Yahoo! Inc.
- Current Assignee Address: US CA Sunnyvale
- Agency: Greenberg Traurig, LLP
- Agent James J. DeCarlo
- Main IPC: G10L21/00
- IPC: G10L21/00

Abstract:
Disclosed is a method and system for interacting with an IVR system. In one aspect, a computing device receives a user request to connect to an IVR system to perform an action. A request for information (e.g., a request to select from a plurality of menu options) is obtained from the IVR system. In response to the request, the computing device automatically supplies an answer to the request for information to the IVR system. In one embodiment, the answer is a dual-tone multi-frequency (DTMF) signal. The obtaining and supplying steps are repeated until the action has been performed.
Public/Granted literature
- US20100185449A1 METHOD AND SYSTEM FOR COMMUNICATING WITH AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM Public/Granted day:2010-07-22
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