An intelligent gateway device provided at a premises (home or business) for providing and managing application services associated with use and support of a plurality of digital endpoint devices associated with the premises. The device implements includes a communications and processing infrastructure integrated with a peer and presence messaging based communications protocol for enabling communications between the device and an external support network and between the device and connected digital endpoint devices. A services framework at the gateway device implements the communications and processing infrastructure for enabling service management, service configuration and authentication of user of services at the intelligent gateway. The framework providing a storage and execution environment for supporting and executing received service logic modules relating to use, management and support of the digital endpoint devices. Thus, the gateway devices provides a network-based services point of presence for a plurality of digital endpoint devices at the premises.