Invention Grant
US08548156B2 Method and system for blocking lower priority communications for improved automatic call distribution
有权
用于阻止较低优先级通信以改善自动呼叫分配的方法和系统
- Patent Title: Method and system for blocking lower priority communications for improved automatic call distribution
- Patent Title (中): 用于阻止较低优先级通信以改善自动呼叫分配的方法和系统
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Application No.: US11173605Application Date: 2005-07-01
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Publication No.: US08548156B2Publication Date: 2013-10-01
- Inventor: Shmuel Shaffer , Joseph F. Khouri , Gebran G. Chahrouri , Labhesh Patel
- Applicant: Shmuel Shaffer , Joseph F. Khouri , Gebran G. Chahrouri , Labhesh Patel
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.
Public/Granted literature
- US20070025544A1 Method and system for blocking lower priority communications for improved automatic call distribution Public/Granted day:2007-02-01
Information query
