Invention Grant
- Patent Title: Multimedia B2B opportunity and error detection and resolution engine
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Application No.: US11965678Application Date: 2007-12-27
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Publication No.: US08548861B2Publication Date: 2013-10-01
- Inventor: Mark Buonanno , Chris Shenefiel , Michael Swailes , Stephen Quatrano , Brian Carrier
- Applicant: Mark Buonanno , Chris Shenefiel , Michael Swailes , Stephen Quatrano , Brian Carrier
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Lempia Summerfield Katz LLC
- Main IPC: G06Q30/00
- IPC: G06Q30/00

Abstract:
A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.
Public/Granted literature
- US20080104596A1 MULTIMEDIA B2B OPPORTUNITY AND ERROR DETECTION AND RESOLUTION ENGINE Public/Granted day:2008-05-01
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