Invention Grant
- Patent Title: Method and system for managing a quality process
- Patent Title (中): 管理质量过程的方法和系统
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Application No.: US12499210Application Date: 2009-07-08
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Publication No.: US08553872B2Publication Date: 2013-10-08
- Inventor: David Geffen , Yoav Freiberger , Yoel Goldenberg
- Applicant: David Geffen , Yoav Freiberger , Yoel Goldenberg
- Applicant Address: IL Ra'anana
- Assignee: Nice-Systems Ltd.
- Current Assignee: Nice-Systems Ltd.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
Embodiments of the invention are directed to a computer-implemented method of performing a quality evaluation. The method may include selecting from a plurality of interaction recordings at least one interaction recording according to at least one KPI. The method may include associating a selected interaction recording with a predefined evaluation form, presenting interactions selected for evaluation to an evaluator and performing a predefined action based on a result of the evaluation.
Public/Granted literature
- US20110007889A1 METHOD AND SYSTEM FOR MANAGING A QUALITY PROCESS Public/Granted day:2011-01-13
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