Invention Grant
- Patent Title: Multi-channel interactive self-help application platform and method
- Patent Title (中): 多渠道交互式自助应用平台和方法
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Application No.: US12860719Application Date: 2010-08-20
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Publication No.: US08554567B2Publication Date: 2013-10-08
- Inventor: Harm-Jan Spier , Jonathan Robert Taylor , Robert J. Auburn , David Hoff , Adam David Kalsey , Anthony James Webb , Alexander S. Agranovsky
- Applicant: Harm-Jan Spier , Jonathan Robert Taylor , Robert J. Auburn , David Hoff , Adam David Kalsey , Anthony James Webb , Alexander S. Agranovsky
- Applicant Address: US FL Orlando
- Assignee: Voxeo Corporation
- Current Assignee: Voxeo Corporation
- Current Assignee Address: US FL Orlando
- Agency: Davis Wright Tremaine LLP
- Main IPC: G10L21/00
- IPC: G10L21/00

Abstract:
An interactive voice response (IVR) platform running a voice application for use with a voice client is extended to support text messaging clients and other clients of other media types on other channels. An application-to-text messaging interface interfaces with text messaging clients via a text messaging protocol transport and interfaces with the IVR via an API. It includes a user/application manager to handle user and application accounts and a state/session manager to handle state information required by the text messaging operations and to handle sessions maintained by the IVR. Text modules are implemented having text synthesis and text recognition with a dictionary/grammar. These allow voice-specific application scripts to be interpreted in a text channel. The extended multi-channel platform supports an open source text messaging network and also through a transport gateways to other types of text messaging clients.
Public/Granted literature
- US20110046960A1 Multi-Channel Interactive Self-Help Application Platform and Method Public/Granted day:2011-02-24
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