Invention Grant
- Patent Title: System and methods for managing complex service delivery through coordination and integration of structured and unstructured activities
- Patent Title (中): 通过协调和整合结构化和非结构化活动来管理复杂服务提供的系统和方法
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Application No.: US11422156Application Date: 2006-06-05
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Publication No.: US08554596B2Publication Date: 2013-10-08
- Inventor: John H. Bailey , Eser Kandogan
- Applicant: John H. Bailey , Eser Kandogan
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Cahn & Samuels, LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00
Abstract:
The invention allows for the integration of structured and unstructured human activities in the context of delivering one or more service. The systems and method described improve efficiency and quality of service delivery by increasing overall productivity and by providing better accountability for the actual cost of delivery.
Public/Granted literature
Information query
