An augmented reality system and method for diagnosing and fixing a fault in a device. A mobile communication device can be operatively connected with a networked rendering device by reading a two-dimensional bar code associated with the rendering device. An image with respect to the rendering device can be captured by an image-capturing unit associated with the mobile communication device. The image can be augmented with additional information and a target area can be highlighted in order to indicate a fault component. An action to be taken with respect to the target area can be displayed on the mobile communication device. Such an approach permits an end user to address the device issue with increased quality of information and accuracy.