Invention Grant
- Patent Title: Vendor facility customer assignment
- Patent Title (中): 供应商设施客户分配
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Application No.: US11961243Application Date: 2007-12-20
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Publication No.: US08559617B2Publication Date: 2013-10-15
- Inventor: Brent Cramer , Tyson Black
- Applicant: Brent Cramer , Tyson Black
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00

Abstract:
A system and method may be configured for assigning initiated communications to a particular branch, location, or facility associated with a vendor. An exemplary system may include an assignment server in communication with a data network that includes a primary data line for a vendor having a plurality of associated vendor facilities. The system further may include a plurality of vendor facility data lines, each of which is associated with one of the vendor facilities. The assignment server is configured to locate a group of vendor facilities from the plurality of vendor facilities that are within a predetermined range of a location associated with the initiated communication. The assignment server is further configured to assign one of the eligible vendor facilities to the initiated communication and connect the initiated communication with the vendor facility data line of the assigned vendor facility.
Public/Granted literature
- US20090161857A1 VENDOR FACILITY CUSTOMER ASSIGNMENT Public/Granted day:2009-06-25
Information query