Systems, apparatuses, methods, and media for generating an efficiency report in a communication service center are provided. According to the systems, apparatuses, methods, and media, communication statistics of an operator are obtained from a communication database. Work statistics of the operator are also obtained. An entry code that corresponds to an input statistic of the operator is received. The communication statistics, the work statistics, and the input statistic of the operator are integrated, and the efficiency report is generated based on the integrating of the communication statistics, the work statistics, and the input statistic of the operator.