Invention Grant
- Patent Title: System and method of managing calls at a call center
- Patent Title (中): 在呼叫中心管理呼叫的系统和方法
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Application No.: US11267593Application Date: 2005-11-04
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Publication No.: US08577014B2Publication Date: 2013-11-05
- Inventor: Jeffrey L. Brandt , Philip T. Kortum
- Applicant: Jeffrey L. Brandt , Philip T. Kortum
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Tole Law Group, PC
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.
Public/Granted literature
- US20070116230A1 System and method of managing calls at a call center Public/Granted day:2007-05-24
Information query
