Invention Grant
- Patent Title: Automatic correlation of service level agreement and operating level agreement
- Patent Title (中): 服务水平协议与运营水平协议的自动相关
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Application No.: US11610409Application Date: 2006-12-13
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Publication No.: US08578017B2Publication Date: 2013-11-05
- Inventor: Jeffrey R. Cobb , Ling Thio , Brian Zuzga
- Applicant: Jeffrey R. Cobb , Ling Thio , Brian Zuzga
- Applicant Address: US NY Islandia
- Assignee: CA, Inc.
- Current Assignee: CA, Inc.
- Current Assignee Address: US NY Islandia
- Agency: Vierra Magen Marcus LLP
- Main IPC: G06F15/173
- IPC: G06F15/173

Abstract:
Data collected during runtime and associated with a service level agreement and operating level agreement for a network service are automatically correlated together. A network monitoring system monitors the network service during runtime to determine SLA and OLA violations. An SLA is tested against traffic monitoring data derived from monitoring traffic between a network service system and one or more users of the system. An OLA is tested against application runtime data generated from monitoring a transaction occurring between an application server and a backend or other internal entity of the network service system. The data collected during runtime can be correlated using a hierarchy based on business transactions or in some other manner. Because the traffic monitoring data and application runtime data are organized using a similar data hierarchy, the traffic monitoring data corresponding to an SLA may be correlated to the application runtime data corresponding to the same business transaction and one or more OLAs.
Public/Granted literature
- US20070263541A1 AUTOMATIC CORRELATION OF SERVICE LEVEL AGREEMENT AND OPERATING LEVEL AGREEMENT Public/Granted day:2007-11-15
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