A video quality monitoring system allows the operator of a user device to report on received video quality. The video quality monitoring system allows the device user to establish or accept a communication that includes video displayed on the user device via a communications network. The video quality monitoring system may provide a manual or automated user-feedback process for the user to specify information about the received video quality as perceived by the user. User feedback may be correlated with time, location, video server performance, call data records, network performance, road traffic and weather data to produce an association of network events and conditions that correspond to user quality ratings.