Invention Grant
- Patent Title: Automatic detection, summarization and reporting of business intelligence highlights from automated dialog systems
- Patent Title (中): 从自动对话系统中自动检测，总结和报告商业智能
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Application No.: US13305077Application Date: 2011-11-28
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Publication No.: US08589172B2Publication Date: 2013-11-19
- Inventor: Tirso M. Alonso , Shona Douglas , Mazin G. Rahim , Benjamin J. Stern
- Applicant: Tirso M. Alonso , Shona Douglas , Mazin G. Rahim , Benjamin J. Stern
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: G10L21/00
- IPC: G10L21/00 ; G10L15/28 ; H04M1/64
Abstract:
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.
Public/Granted literature
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