Invention Grant
US08589384B2 Methods and arrangements for employing descriptors for agent-customer interactions
有权
采用描述符进行代理 - 客户交互的方法和安排
- Patent Title: Methods and arrangements for employing descriptors for agent-customer interactions
- Patent Title (中): 采用描述符进行代理 - 客户交互的方法和安排
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Application No.: US12868282Application Date: 2010-08-25
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Publication No.: US08589384B2Publication Date: 2013-11-19
- Inventor: Manish Anand Bhide , Om Dadaji Deshmukh , Ashish Verma
- Applicant: Manish Anand Bhide , Om Dadaji Deshmukh , Ashish Verma
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Ference & Associates LLC
- Main IPC: G06F7/00
- IPC: G06F7/00 ; G06F17/30
Abstract:
Methods and arrangements for employing descriptors for agent-customer interactions are disclosed. Filtering the pooled records based on one or more predetermined criteria is done such that analyzing the filtered records and comparing one interaction between an agent and a customer with another interaction between an agent and a customer may occur.
Public/Granted literature
- US20120054186A1 METHODS AND ARRANGEMENTS FOR EMPLOYING DESCRIPTORS FOR AGENT-CUSTOMER INTERACTIONS Public/Granted day:2012-03-01
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