Invention Grant
- Patent Title: Method and apparatus for reassignment of classifier probabilities based on dynamic events
- Patent Title (中): 基于动态事件重新分配分类器概率的方法和装置
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Application No.: US12861182Application Date: 2010-08-23
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Publication No.: US08594301B2Publication Date: 2013-11-26
- Inventor: Steven H. Lewis , Kenneth H. Rosen
- Applicant: Steven H. Lewis , Kenneth H. Rosen
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M7/00
- IPC: H04M7/00
Abstract:
A method and apparatus for reassignment of classifier probabilities based on dynamic events is disclosed. In one embodiment, the present invention provides a method for dynamically detecting change in the rate and type of calls, reassigning the natural language classifier probabilities based on the dynamics of the change and routing calls according to the detected changes. The method enables the user to route calls efficiently and be more responsive to customers.
Public/Granted literature
- US20100316197A1 METHOD AND APPARATUS FOR REASSIGNMENT OF CLASSIFIER PROBABILITIES BASED ON DYNAMIC EVENTS Public/Granted day:2010-12-16
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