Invention Grant
- Patent Title: Systems and methods for endpoint recording using phones
- Patent Title (中): 使用手机终端记录的系统和方法
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Application No.: US11394410Application Date: 2006-03-31
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Publication No.: US08594313B2Publication Date: 2013-11-26
- Inventor: Thomas Z. Dong , Jamie Williams
- Applicant: Thomas Z. Dong , Jamie Williams
- Applicant Address: US CA Santa Clara
- Assignee: Verint Systems, Inc.
- Current Assignee: Verint Systems, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Meunier Carlin & Curfman
- Main IPC: H04M1/65
- IPC: H04M1/65 ; H04L12/18 ; H04M3/523 ; G06F15/16 ; H04M3/56

Abstract:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone; duplicating the voice communications via the called phone; transmitting the duplicated voice communications via the called phone; and recording the duplicated voice communications.
Public/Granted literature
- US20070263786A1 Systems and methods for endpoint recording using phones Public/Granted day:2007-11-15
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