A remote control support system provides a simple way to allow remote users to access a computer in a variety of circumstances, even when no software installed on the computer. In some cases, the system includes a hardware device to simulate most USB mice, keyboards, storage devices, camera sensors (to capture a screen display), etc. The hardware device can communicate with a remote computer (via a network connection) to allow a user, such as a remote technician, to work on the remote computer as through the user were sitting at the remote computer. Information technology professionals and other users can use the described systems to communicate with a user at a remote computer in a natural way to communicate via voice, video or chat with online messaging.