A broadband communication apparatus includes a broadband communication module, configured to provide an interaction channel between a terminal and a broadband network; a wireless communication module, configured to provide an interaction channel between the terminal and a wireless network; a monitoring module, connected with the broadband communication module, and configured to trigger a switching module when detecting a failure of the interaction channel between the terminal and the broadband network; and the switching module, configured to connect the interaction channel between the terminal and the broadband network, and when triggered by the monitoring module, configured to connect the interaction channel between the terminal and the wireless network.