An apparatus may include a network interface configured to receive data from and communicate data to a remote electronic device and a processor coupled to the network interface. The processor may be configured to display to the user interface an electronic query regarding whether the customer is willing to pay at least a portion of the past-due amount, receive via the user interface and the network interface a response to the query and, in response to a customer indication that the customer is unwilling to pay at least a portion of the past-due amount, and determine, based on known information regarding the customer, whether the customer is eligible for a payment program for an account with a past-due amount.