Invention Grant
US08621362B2 Mobile screen methods and systems for collaborative troubleshooting of a device
有权
用于设备协同故障排除的移动屏幕方法和系统
- Patent Title: Mobile screen methods and systems for collaborative troubleshooting of a device
- Patent Title (中): 用于设备协同故障排除的移动屏幕方法和系统
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Application No.: US13010896Application Date: 2011-01-21
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Publication No.: US08621362B2Publication Date: 2013-12-31
- Inventor: Stefania Castellani , Jean-Luc Meunier , Frederic Roulland
- Applicant: Stefania Castellani , Jean-Luc Meunier , Frederic Roulland
- Applicant Address: US CT Norwalk
- Assignee: Xerox Corporation
- Current Assignee: Xerox Corporation
- Current Assignee Address: US CT Norwalk
- Agency: Fay Sharpe LLP
- Main IPC: G06F3/048
- IPC: G06F3/048
Abstract:
This disclosure provides collaborative communication systems and methods to facilitate troubleshooting of a device. Specifically, the disclosed systems and methods include a dynamic virtual representation of a device from the perspective of a user of the device which is shared with a remote troubleshooter. The dynamic virtual representation is based on the position of the user.
Public/Granted literature
- US20120192077A1 MOBILE SCREEN METHODS AND SYSTEMS FOR COLLABORATIVE TROUBLESHOOTING OF A DEVICE Public/Granted day:2012-07-26
Information query
