A wireless communication network that is in communication with a mobile device, perhaps a cell phone, includes a call message system and a configurable component. The configurable component is configured to include a first mode that puts a call to the mobile device in a hold state for a first time period when the first mode is activated a first time. The configurable component is configured to also include a second mode that puts the call in communication with the call message system when the second mode is activated. The configurable component may activate the second mode when signaled to do so from the call.