A system provisions an electronic mail (email) account of a user for allowing access to an electronic mailbox from a remote device to retrieve email. A communications module receives email address parameters of the user and transmits a domain name system (DNS) query to the Internet for returning mail exchange (MX) records corresponding to the email address parameters of the user. A configuration module processes any returned MX records as a starting point for determining configuration parameters for accessing the email account of the user to retrieve user email.