A maintenance system for an IPTV network includes a logging module, a ticketing module, and an operations module. The logging module receives a fault alert from a service provider and sends the alert to the ticketing module. The ticketing module determines the urgency of the fault, generates a ticket, assigns priority to the ticket based upon the urgency, and sends the ticket to the operations module. The operations module allocates the ticket and sends a message to a mobile device regarding the ticket. A method includes receiving a fault alert from a service provider, sending the alert to a ticketing module, determining the urgency of the event, generating a ticket, assigning priority to the ticket based upon the urgency, sending the ticket to an operations module, allocating the ticket, and sending a message to a mobile device the ticket.