Invention Grant
- Patent Title: Method of routing calls from a contact center
- Patent Title (中): 从联络中心路由呼叫的方法
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Application No.: US10919166Application Date: 2004-08-16
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Publication No.: US08634537B2Publication Date: 2014-01-21
- Inventor: Mike Hollatz , Mary Ellen Moser , Dave Wesen , Jeff Hodson
- Applicant: Mike Hollatz , Mary Ellen Moser , Dave Wesen , Jeff Hodson
- Applicant Address: US MA Chelmsford
- Assignee: Aspect Software, Inc.
- Current Assignee: Aspect Software, Inc.
- Current Assignee Address: US MA Chelmsford
- Agency: Husch Blackwell LLP
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method and apparatus are provided for routing calls from a contact center. The method includes the steps of providing a SIP presence server within the contact center that only provides presence information in support of outgoing calls from agents of the contact center, receiving a presence message by the SIP presence server identifying a communication port of an client and routing a call from an agent of the contact center to the client based upon the received registration message.
Public/Granted literature
- US20060034257A1 Method of routing calls from a contact center Public/Granted day:2006-02-16
Information query
