Provided are techniques for defining a fulfillment path solution (FPS) comprising items undergoing an operational fulfillment process (OFP); wherein the FPS is associated with milestones to be fulfilled by the items as the items travel the OFP. Each milestone exerts a resistive force on each item. Calculating a plurality of sums, each sum corresponding to a particular item and each sum a total of all resistive forces exerted on the corresponding item by each of the milestones, wherein an item with a deadline closer to the current time is set to a higher resistive force than an item with a deadline farther from the current time; and increasing each resistive force on each item as a corresponding deadline approaches each item; wherein a higher sum indicates a need for more immediate attention.