Using the process described in the present invention, a gas is produced that is rich in methane and hydrogen and has a content of olefins below 1% v/v, which fully meets the necessary requirements for raw materials used for large-scale production of hydrogen or synthesis gas, in steam reforming units that already exist in a great many oil refineries and petrochemical units. Starting from ethanol, steam, nickel-based catalysts and the use of appropriate conditions of temperature, and H2O/ethanol and H2/ethanol molar ratios, the invention teaches the production of hydrogen and synthesis gas from biomass, stably for long periods without loss of catalyst performance over time, permitting its industrial application in new units or in existing units. As a solution for the production of ethanol, the present invention claims the replacement of the ZnO-based and hydrofining catalysts of the feed pre-treatment section, with nickel-based catalysts and process conditions in accordance with the present invention.