Invention Grant
US08644491B2 Mechanism for multisite service state description 有权
多站点服务状态描述机制

Mechanism for multisite service state description
Abstract:
A distributed contact center is described and systems, methods, and devices for sharing state information between the various parts of the contact center are provided. Skill state information is condensed into one or several bits such that a message describing the state of multiple skills can be generated and shared with other parts of the contact center. This provides the ability to convey a large amount of state information for a particular site in a multi-site system without consuming a large amount of bandwidth or utilizing a large amount of processing capabilities.
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