Invention Grant
- Patent Title: Mechanism for multisite service state description
- Patent Title (中): 多站点服务状态描述机制
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Application No.: US12545386Application Date: 2009-08-21
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Publication No.: US08644491B2Publication Date: 2014-02-04
- Inventor: Andrew D. Flockhart , Robert C. Steiner
- Applicant: Andrew D. Flockhart , Robert C. Steiner
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A distributed contact center is described and systems, methods, and devices for sharing state information between the various parts of the contact center are provided. Skill state information is condensed into one or several bits such that a message describing the state of multiple skills can be generated and shared with other parts of the contact center. This provides the ability to convey a large amount of state information for a particular site in a multi-site system without consuming a large amount of bandwidth or utilizing a large amount of processing capabilities.
Public/Granted literature
- US20110047002A1 MECHANISM FOR MULTISITE SERVICE STATE DESCRIPTION Public/Granted day:2011-02-24
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