A method used in the acquisition of a voice signature associated with the status or tracking of shipped goods is provided. The method includes initiating a call and/or data communication between a remote user and/or device and a shipment tracking system and vice versa. The call and/or data communication is then associated with a shipment. A status of the shipment is determined and a time stamp is assigned to the call. A digital voice recording is generated and if a delivery event a voice signature is acquired during the call. The voice signature is stored to the remote tracking system wherein the voice signature is associated with the shipment, shipment status and time stamp. The voice signature is transformed to text, wherein the text is associated with the voice signature. Finally an electronic shipment status based on the voice signature, text associated with the voice signature, the shipment, shipment status and time stamp is provided. The location of the event is acquired via GPS and/or cellular tower servicing the device, location, and or transforming the voice recording of an event into a latitude and longitude location and or town, city, state and/or country of event.